T 01487 740241

E sales@dews-coaches.com

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Quality Assurance

We are a CoachMarque Operators, one of only 50 Coach companies in the UK. This is a quality standard for the industry and awarded as a result of external audit and compliance by the confederation of passenger transport.

For you the Customer this means –

  • Assurance that the Company has an appointed person responsible for all health and safety issues. A comprehensive health and safety policy is available for inspection.
  • We will inform you and customers of the on-board safety procedures before departure.
  • We regularly check drivers licences to ensure these are current and valid for the type of vehicle they are likely to drive.
  • Assurance that our company supports staff with a documented training policy.
  • All drivers have a Company handbook containing policies, procedures and additional information required for them to carry out their duties in line with company policy.
  • Reassurance that the Company fully complies with all necessary insurance requirements for public liability, vehicle cover, employers insurance and where appropriate tour operator liability.
  • We comply where appropriate with current legislation concerning package travel, including safeguarding clients’ money paid in advance.
  • We provide a 24 hour emergency contact number.
  • All of our CoachMarque accredited vehicles are under 10 years old and compliant with the latest European safety standards.
  • Our Maintenance team subject the vehicles to a rigorous preventative maintenance programme to maximise reliability and safety.
  • We operate from an identifiable base in Somersham.
  • Our drivers will arrive in full uniform.
  • Our coaches will arrive in a clean and safe condition and be fitted with seat belts.
  • Our vehicles will be equipped with a mobile communication.
  • In the unlikely event of a complaint we have a formal procedure to deal effectively and quickly with any client or customer dissatisfaction.

This is an initiative from the Confederation of Passenger Transport to adopt and practice best practice. More information can be found on their website www.coachmarque.co.uk or email: This email address is being protected from spambots. You need JavaScript enabled to view it..

Proud to be working with:-

DVLA Premier RFU Cambs CC